Insights for Working Virtually

This blog is for anyone who communicates in-person or virtually in the business world.

Engagement Is As Important As Content in Virtual

Engagement Is As Important As Content in Virtual

If a tree falls in a forest, and no one is there to hear it, does it make a make a sound? We can debate this philosophical or scientific question forever. However the more important question (to me) is: If a virtual instructor is teaching, but there is little engagement, does learning occur? Just as scientists might argue that sound is a vibration interpreted only by the ear, learning experts will tell you that learning only happens when people care.

...
Rate this blog entry:
Continue reading
4664 Hits
0 Comments

Don’t Let Your Inner Monologue Hinder You In Virtual

Don’t Let Your Inner Monologue Hinder You In Virtual

I’d never seen anything quite this beautiful. The water was crystal blue and the sand off the Oahu coast appeared like wispy, heavenly clouds. It was a tranquility that was teaming with life as fish darted in and out of the reef. This peaceful sight was eclipsed only by the near absence of sound - a quiet serenity broken simply by the sound of my frantic breathing.

...
Rate this blog entry:
Continue reading
4677 Hits
0 Comments

Don't Leave Your SME's Delivery to Chance

Don't Leave Your SME's Delivery to Chance

I love my mechanic! If you own a vehicle, then you are aware how critical it is to have a stellar mechanic tagged as a favorite on your phone. While I'm skilled at a few things, I'll openly admit that working under the hood of a vehicle is not one of my strengths. I've developed a relationship with my mechanic where I have the utmost trust in what he is good at which allows me to focus on what I do best. So here is the challenge. When he calls me with his diagnosis, after about 45 seconds I begin to glaze over with fluttering eyelids and a sense that I've just talked with Charlie Brown's teacher. In the space of two minutes, he's given me much more information than I needed. In communication, knowing a lot can work both for you and against you.

...
Rate this blog entry:
Continue reading
4510 Hits
0 Comments

Is Your Introduction Credible?

Is Your Introduction Credible?

"Hello my name is _________ and I"ve been in the business for..." Oh sorry, I dozed off for a minute. It was right after you said something about how long you've been in the business.

...
Rate this blog entry:
Continue reading
4286 Hits
0 Comments

Are You Playing Hide and Seek With Your Audience?

Are You Playing Hide and Seek With Your Audience?

Most of us agree that we live in an attention deficit world and it’s not surprising we feel that way. Imagine yourself walking into a room about to share a plan that will put potentially hundreds of thousands of dollars in the pockets of a sales team. This hot new business area is key to both the attendee’s commission check and your company’s success. You look out at the audience and as people come into the room, they sit down, open their laptops and put mobile phones next to them.

...
Rate this blog entry:
Continue reading
7089 Hits
0 Comments

Miscommunications Are Magnified on Virtual Teams

Miscommunications Are Magnified on Virtual Teams

Late last evening I received a text from a teammate that read, "I'm not available, Sorry." Obviously this doesn't appear to be weird on the surface, but there is more to the story. This colleague is three time zones away and we are in the middle of several important projects. The interesting thing is that this text didn't align with any text conversation. Scratching my head, I texted back "????" assuming she would explain that she sent it by mistake.

...
Rate this blog entry:
Continue reading
4006 Hits
0 Comments

Virtual Openings Need to be Even More Compelling

Virtual Openings Need to be Even More Compelling

“Hello my name is ... and welcome to the Advanced Sales Techniques Workshop. Let’s take a look at what our objectives are today.” How many times have you heard this opening, whether it was for an "in-person" training or for a virtual presentation? While this one way to open a workshop, it’s not a compelling way to capture your audience.

...
Rate this blog entry:
Continue reading
4408 Hits
0 Comments

Strengths Based Coaching is the Best “Tune Up” for a Virtual Team

Strengths Based Coaching is the Best “Tune Up” for a Virtual Team

At our company, evoke, we moved to be a strictly virtual team in 2010. As a result, our mission is to help companies move toward a virtual environment in both training and collaboration. Just a few days ago, I returned from our most recent face-to-face team meeting. We recommend that you do these twice a year. However, for a number of "excuses" that I won't give, it had been 18 months since our last face-to-face ... and it showed. Sometimes "the cobblers' children go without shoes" and that's a lessoned learned for us!

...
Rate this blog entry:
Continue reading
4476 Hits
0 Comments

Pull the Plug on Idioms, Acronyms and Jargon

Pull the Plug on Idioms, Acronyms and Jargon

The first rule in presenting or speaking is to be clear. If you are not clear, I need you to put a sock in it. I don't mean to give you a taste of your own medicine and I don't have an axe to grind, but it's the last straw. We use far too many idioms (figures of speech), acronyms (abbreviations using initials) and jargon (vocabulary specific to a group) in our presentations and meetings. As our teams become more regional, national, global and virtual, speaking this way won't cut the mustard ... sorry ... won't provide enough clarity to be clearly understood.

...
Rate this blog entry:
Recent comment in this post
Guest — Kathie!
I absolutely agree!! The major global company I work for uses MANY acronyms even though our audiences are often new to the indust... Read More
Friday, 08 May 2015 21:49
Continue reading
5292 Hits
1 Comment

Burning the Midnight Oil: One Huge Challenge for your Virtual Team! 

Burning the Midnight Oil: One Huge Challenge for your Virtual Team! 

We’re a virtual team at evoke. All of us traverse three time zones and more on a daily basis. As the pro’s, we must excel at managing virtual team communication. Most days that’s true. But there are definitely days when we struggle.

...
Rate this blog entry:
Continue reading
4687 Hits
0 Comments

You Told Your Team... But a New Study Says 84% Didn’t Get It.

You Told Your Team... But a New Study Says 84% Didn’t Get It.

Communicate relentlessly!

This is the battle cry for leading globally and virtually distributed teams. This communications strategy is based on the numbers game. The more times you communicate a message, in different ways such as email, web calls or town halls, the more the message will be widely understood. A new study by Sull, Homkes and Sull in the March 2015 Harvard Business Review says that may not be the case.

Rate this blog entry:
Continue reading
3973 Hits
0 Comments

Want to be More Visible in the Virtual Classroom? Get Messy!

Want to be More Visible in the Virtual Classroom? Get Messy!

 A few years ago, I was conducting a dry run of a new virtual workshop for a client. The client team had agonized over the slide design, visuals, and color choices. The end result was beautiful and they loved their slide deck. About mid-way through the dry run, the head of marketing stopped me. In an aggravated tone, he said, "With all that typing and uneven highlighting on the slides, you are making our slides look messy and unattractive."

...
Rate this blog entry:
Continue reading
4220 Hits
0 Comments

To Webcam or Not To Webcam: Don't Underestimate Face Power

To Webcam or Not To Webcam: Don't Underestimate Face Power

 Ok,ok. I know it's a pain at times. Setting up that web cam or simply turning it on when you don't feel presentable. Many times we don’t turn it on because we know we’ll have to be fully present and aware once that light turns on next to the lens. There is one thing that you need to know. Interacting during a virtual presentation with streaming video on a call increases the speed of trust creation during collaboration.

...
Rate this blog entry:
Continue reading
6192 Hits
0 Comments

What Does Your Personal Brand Say To Your Virtual Team?

What Does Your Personal Brand Say To Your Virtual Team?

Let's play word association: Ritz-Carlton, Motel 6; Ruth’s Chris Steakhouse, Outback Steakhouse; Hertz Rent-A-Car, Rent-a-Wreck. When you read each of these company names, you conjured up a picture or a feeling. Nothing is wrong with any of these brands. However, when we hear the name, we have a certain expectation of each - right or wrong, intended or unintended. This is branding.

...
Rate this blog entry:
Continue reading
4032 Hits
0 Comments

5 Indications Your Virtual Presentations Need Help

5 Indications Your Virtual Presentations Need Help

Deep down we all know when something just isn't right. Generally our intuition is a pretty good indicator. When preparing for virtual presentations, we should use this same intuition as a guide for the content we will deliver. Many times we prepare for presentations with our main thought being, "What am I going to say?" With this thought in mind, we then string together a litany of words hoping to provide our audience with enough stories or data to make our message convincing.

...
Rate this blog entry:
Continue reading
3739 Hits
0 Comments

Want Your Virtual Team to Trust You? Share Your Intent

Want Your Virtual Team to Trust You? Share Your Intent

Charismatic pre-battle speeches don't start and end with, "Let's gooooo!” The sword-waving leader talks about what is happening and why they should lay down their lives before sending them off to battle. That's your role as the leader of a team with where individuals are working virtually from home

...
Rate this blog entry:
Continue reading
3580 Hits
0 Comments

When Migrating to Virtual ... Start Small

When Migrating to Virtual ... Start Small

When introducing a new concept to employees, whether it is a product, service or idea, you need to present a smooth, finished product that is efficient and works well. You need to gain their buy-in and ensure that you have their full support. The best way to do this and to win the approval of your audience is to make a favorable first impression

...
Rate this blog entry:
Continue reading
3400 Hits
0 Comments

Want Better Virtual Meetings? - 6 Easy Best Practices

Want Better Virtual Meetings? - 6 Easy Best Practices

Here are the facts. A recent survey conducted by Intercall, of more than 500 employees, noted that 65% of employees admitted to engaging in activities such as answering emails, taking other calls, checking social media, shopping online, eating and several other activities while attending a virtual meeting. If they call in from a mobile phone the number rises to 82%.

...
Rate this blog entry:
Continue reading
3498 Hits
0 Comments

5 Tips for Speaking Through an Interpreter

5 Tips for Speaking Through an Interpreter

Vernon Roberts interviews Peter Floyd, Experienced Interpreter

As the business world becomes increasingly more global, you may find yourself in a situation where your language is not spoken by your target audience. If you don't successfully bridge the communication divide, your virtual presentation won't have the impact and the outcomes that you intended.

Rate this blog entry:
Continue reading
4510 Hits
0 Comments

Context is King ... Frame it Up

Context is King ... Frame it Up

When influencing, through presentation or conversation, it is to your advantage if you spend just a moment setting the proper context first!

...
Rate this blog entry:
Continue reading
9537 Hits
0 Comments