Insights for Working Virtually

This blog is for anyone who communicates in-person or virtually in the business world.

Is Your Training Aligned (Linked) with Your Business Partner's Objectives?

Is Your Training Aligned (Linked) with Your Business Partner's Objectives?

Don't let your instructor-led or virtual training disappear because you weren't able to articulate it's value. Many a good idea or project has failed to be supported or adopted because the value wasn't clearly evident. That's a failure on the teller of the story. The challenge is that we've tried to show the financial value by calculating the ROI of our training. I don't know about you, but calculating the ROI of training has always seemed as if we were proving the existence of the mythical unicorn. There are so many variables in the training ROI equation that the product of this calculation is soft and intangible.

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Technology Belongs in the Backseat in the Virtual Classroom

Technology Belongs in the Backseat in the Virtual Classroom

Recently, we were finishing up feedback on a virtual course a client asked us to review and potentially redesign. As each person gave their feedback, some trends appeared. “It took us a long time to get to content.” “The introduction seemed a little flat.” “Why did we spend so much time on all the tools in the virtual environment? We didn’t even use all of them in the session!” We weren’t surprised. We knew what the problem was.

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Engagement Is As Important As Content in Virtual

Engagement Is As Important As Content in Virtual

If a tree falls in a forest, and no one is there to hear it, does it make a make a sound? We can debate this philosophical or scientific question forever. However the more important question (to me) is: If a virtual instructor is teaching, but there is little engagement, does learning occur? Just as scientists might argue that sound is a vibration interpreted only by the ear, learning experts will tell you that learning only happens when people care.

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Do You Really Know What They Need? Define Before You Design

Do You Really Know What They Need? Define Before You Design

It’s a common lament. “We’ve created training program after training program to support this new initiative and they still aren’t adopting the tools.” Sound familiar? Your organization has a new product, program, or corporate initiative to launch and as training professionals, we need to get employees engaged and trained. Our programs need to focus on these key business initiatives in our organizations. So, we track participant registrations in our learning management system (LMS), test them and analyze their scores, and make sure the training is mandatory. Even then, they still aren’t adopting what we are teaching.

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Prepare for the Unexpected when Training Virtually

Prepare for the Unexpected when Training Virtually

It's Monday morning and you know what that means? Your virtual platforms service provider did a system update, your phone bridge software installed a bug fix, and none of your workshop participants checked their computer system before the program. Sound familiar? It's what we call gremlins in the system!

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What is Virtual Training Anyway? 5 Questions to Ask

What is Virtual Training Anyway? 5 Questions to Ask

I was talking with a client about virtual training options and designing virtual training workshops. We were discussing how to take the existing in-person new hire orientation and lower costs by making it a virtual program. As I continued to expand on the various choices ­– blended asynchronous, synchronous, mobile options – I could see his eyes glaze over. He finally stopped and asked, “Is all of that Web-training?” His simple question made me realize that I assumed there is a common language around virtual training. There is not.

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This Isn't Going How We Planned! How Important is Your Virtual Platform?

This Isn't Going How We Planned! How Important is Your Virtual Platform?

One thing I know is that being a technical expert on a virtual learning platform will not make you a good virtual classroom facilitator. The key is listener engagement. But a recent experience made me question whether the technical platform is more critical than we think.

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Transitioning Coursework to Virtual? Easy, right?

Transitioning Coursework to Virtual? Easy, right?

I was speaking with a client recently who said, “We’ve made the decision to convert all our face-to-face sales courses into virtual classes.” When I asked him why, he responded, “We’re facing budget cuts and more remote locations to train. It will be cheaper and faster to develop and deploy.”

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Recent Comments
Kim Moran
This is really good information Laura, especially of having SME's in the room with you. I did this recently in a Field User Networ... Read More
Monday, 04 February 2013 02:11
Kim Moran
Thanks Laura. (Excuse me for all caps. for some reason my font won't change to lower case) I am in the same place where clients a... Read More
Monday, 04 February 2013 14:45
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